Key Account management / Managing Large Institutional Clients
As per Pareto’s principle 80% of the revenues are made from 20% of the customers. This workshop aims to give real world strategies to manage Key Account Relationships. The objective of this workshop is to equip Relationship Managers with requisite techniques to establish long term preferred relationships with Key and Large Revenue Customers. This Workshop covers successful Key Account Management Strategies, Customer acquisition, Customer Penetration and Customer Retention Strategies. It includes exhaustive modules on objection handling and closing presentations with more business orders.
Methodology - This Program is designed with interactive classroom sessions. They include a range of role plays, videos and hands on activities along with classroom sessions and brainstorming to inculcate the appropriate skills.
Relationship Manager Workshops
This workshop focuses on hands on selling skills and relationship building techniques. Successful techniques of Customer acquisition, Customer retention, Customer penetration and building a long term mutually rewarding relationship with your most valuable clients are the focus of this workshop. It includes exhaustive modules on objection handling, windows of opportunity, competitor insight, overcoming call reluctance, dislodging competition and closing presentations with more business orders.
Methodology - This Program is designed with interactive classroom sessions. They include a range of role plays videos and hands on activities along with classroom sessions and brainstorming to inculcate the appropriate skills.
Negotiation Skills – a case study approach
This workshop aims to give real world strategies to overcome obstacles and achieve brilliant results at the bargaining table and beyond. This program focuses not only the basic principles and techniques of negotiation, but shows participants how to apply these skills to various situations.
The case studies used in this program are researched, validated and top of the class. They are very diverse, ranging from television to real estate industry. They encompass a wide range of skills and anyone whose job involves negotiations should attend this program.
Each participant will experience what it takes to prepare for and conduct a negotiation with another party and will have the opportunity to observe and critique the substance and style of negotiating sessions.
Methodology - This Program is designed with interactive classroom sessions. They include a range of case studies, role plays videos and hands-on activities along with classroom sessions and brainstorming to inculcate the appropriate skills.
Customer Acquisition, Penetration and Retention Strategies
This workshop aims for successful business development and relationship management with your clients and prospects. The program focuses on differentiating your organisation from competition, Top Strategies for acquiring more customers, successful Customer Retention strategies and Top Customer Penetration Strategies. It includes exhaustive modules on objection handling, windows of opportunity, competitor insight, overcoming call reluctance, dislodging competition and closing presentations with more business orders.
Methodology - This Program is designed with interactive classroom sessions. They include a range of role plays videos and hands on activities along with classroom sessions and brainstorming to inculcate the appropriate skills.
